How to order? To order the ShoemaniaQ.com site is simple: take a stroll through our catalog to suit your needs in different categories or using the search engine or through topics that we offer (Ready-to-wear brands, designers). Select the items you wish to purchase by clicking "Add to cart". Once your products in the basket, let yourself be guided by clicking the "Order" button. Note: Payments made on ShoemaniaQ.com are completely secure. Once payment is made, the FIA-NET company controls the bank details sent to fight against identity theft and credit card fraud. After how long will my order be shipped? All orders placed before 11:00 (Monday to Friday) will be processed the same day. That is to say, it is removed from storage, controlled, packaged, stamped and delivered to the carrier you chose (Chronopost or Colissimo, for example). Orders placed after 11:00 are given priority on the next business day. You are notified by email the evening of the shipping and you can follow your delivery on Internetwww.colissimo.fr sites or www.chronopost.fr. Why is my order delivered in several parcels? To provide you with a selection of the trendiest brands, we have several warehouses for storage of our products. At a command consists of several products, it may be that all products are not located in the same storage unit. Not to delay delivery, we prefer to send your products directly and avoid together before shipment. How to use a promotional code? If you have a promotional code ShoemaniaQ, you can let us know at the time of purchase, once logged into your account. For information, it is valid for 3 months, with no minimum purchase. My coupon code does not work? Your promotional code can not be combined with other codes. It is for this reason that it is not taken into account when ordering. If the problem persists, please contact our Customer Service. However, your promotional code can be combined with your equity. How to pay? ShoemaniaQ offers 3 methods of payment: - Credit card: Visa, Mastercard, American Express The flow is made as soon as you finalize your order. - Bank transfer The order will be processed upon receipt of the transfer on our bank account. - Bank check The order will be processed after verification of our bank. Payment by credit card is secure? The payment is completely secured thanks to the online payment system of our bank partner. Your bank data circulating on the Internet in an encrypted form that is to say, they are coded to make them completely unreadable. In addition, they are processed by the bank and are never in possession of ShoemaniaQ. In fact, when you enter your credit card number to make purchases on ShoemaniaQ.com is in fact our bank that you pass and not ShoemaniaQ. Technical details: From a technical point of view, the security system is based on SSL (Secure Socket Layer) 128-bit. Encryption is fully supported by Ogone (Internet Service Secure Payment). Ogone is in Europe, one of the leading operators of payment services for e-commerce and distance selling, with thousands of customers in 35 countries. DELIVERY What are the shipping methods? ShoemaniaQ offers the following methods of delivery:- Delivery by Colissimo- Express delivery by Chronopost What are the deadlines? Intl: 48h after shipment from Monday to SaturdayChronopost: 24h after shipment from Monday to Friday (All the products are marked "Availability" that informs you about the time required to deliver your order.) For shipping rates, please click here. When my package is shipped? Because we know you expect your order forward, we pass on to our team as soon as preparation is validated and we give your package to the carrier you selected at the end of the day to it to be delivered in soon. All orders placed before 11:00 is prepared and shipped in the afternoon, except on Saturdays, Sundays and public holidays, and unless your payment is not approved, we expect the approval by FIA-NET your order by credit card if you paid by credit card. How to know where is my package? We will send you an email as soon as your package is shipped with a link allowing you to track your package on the sites or www.colissimo.fr www.chronopost.fr. You can at any time access to track delivery of your order being in your space "my account", through the "My last order." Simply click on this section to get the details of your last order and your parcel number. Another click on the parcel number will allow you to track the status of your shipment on the website of carrier. So you will know in real time the status of your delivery. What happens if I'm not home at the time of delivery? In case you have chosen Colissimo or Chronopost the package is delivered to you. If you are not at home when the postman or courier, a calling card is left in your mailbox. This sheet shows the day and time of passage and the post office where you can collect the parcel. You must go to the post office indicated provided the record filed by the transition factor and an identity card to remove it. What are the delivery areas? Deliveries are made in France, the overseas territories in Europe and North America, Australia, Israel & Japan.Click here for more information on delivery. PRODUCTS What is the quality of the products you offer? ShoemaniaQ teams take the utmost care in the selection of products and brands that are available. You will find many known for their reliability and commitment to quality products from brands ShoemaniaQ.All items sent to you are subject to a very careful quality control.However, if a product does not meet your expectations for any reason, please do not hesitate to send it to us using the return procedure available on the site. What are the deadlines for the receipt of the products? All products offered on ShoemaniaQ site are available in our inventory (unless otherwise stated) to guarantee the highest level of service and fast delivery. We will send the ordered products within 48 business hours after your order confirmation (including preparation time control). This indicative period suggested is linked to the vagaries of our carriers. If, despite all our precautions, this deadline was not met for various reasons (carrier delay, force majeure such as weather, strike ...), please kindly accept our apologies and we will do everything work to deliver you as soon as possible. Customer Service We are available by phone from Monday to Friday, from 10h00 to 18h30, to answer all your questions and address all your comments. - E-mail - By phone at 0825 (0,15 € / min) Monday to Friday from 10:00 a.m. to 6:30 p.m. for any questions regarding the status of your order or your return (please have your order number or return). For other questions, contact the same number: +33561138505 > Visit our Contact page RETURN & REFUND Can I return items that do not fit me? All products purchased on ShoemaniaQ.com may be a return. Items must be returned to us new, unworn and in their original packaging (shoe box, plastic packaging). Therefore, you should place the box intact shoes in a cardboard box adapted to send it back. We also advise you to try the shoes indoors on a clean surface. It is very important not to detach the labels and do not smear the items. How to return an item? Step 1: Log-site www.ShoemaniaQ.com and log by going to MyAccount -Select the command which contains the product (s) (s) you want to return -Click on "Make an exchange or refund" -Select (s) you wish to return products, and if you want a refund, credit or exchange -Enter the reason for the return and confirm Step 2: -Prepare your package -Replace the items in their original packaging (shoe box, plastic packaging) before putting them in the package Step 3: -Leave your parcel post office. -You will receive a confirmation email when the return package has been received Return the selected products by mail to: (ShoemaniaQ / Bukhari)3 Rue HergéBuilding A31400 Toulouse How much I return an item? Except our mistake, return shipping cost is paid by the customer. A shipment with tracking or recommended is recommended for traceability up to our warehouse. How to get a refund for a product? In the case of a refund, follow the steps to explain the return of an item. We will refund you within 10 to 15 working days after receiving your return.The refund will be made by the account (credit card) used when ordering.For refunds by credit card, be aware that delays interbank can shift a few days actual credit on your account. If you set your purchase by check, you will receive a refund by check or bank transfer if you set us in this way. EXCHANGE Can I make an exchange? You can exchange any item that does not suit you within 30 days of receiving your order. The items you want to exchange must be new and unworn, in their original box intact. You can exchange for a different size or size. If you wish to exchange for a model, or a different color, please contact Customer Service directly. If returned items were on sale or if you used a promotional code when validating your first order, you will receive the same discount for your order exchange. How to make this trade? Log on to our website via the "My Account", "My Orders". Select the relevant order and click on "Make an exchange or refund" then let it guide you. Exchange your order will be shipped within 48 hours after the reintegration of returned items in stock.You will receive when your order ships exchange an email shipping confirmation with the tracking number of your parcel RESPECT FOR PRIVACY Why do I create my account ShoemaniaQ? To enable us to process your order, we need some information about you: delivery addresses, billing, e-mail, etc.. This creation account also allows you to fully enjoy the services provided by ShoemaniaQ: - Monitoring the status of your orders - Create a wishlist with your favorite products, you can then share with your friends - Receive special offers from ShoemaniaQ - Invitations to exclusive events - Your purchase history - Backup of all your shipping addresses All information of your account ShoemaniaQ are used as part of your business relationship with ShoemaniaQ. This information is never shared with third parties or sold. They can be changed by you at any time through do to manage your account online. They can also be completely removed from our database upon request. How is the personal or credit card information from my account? All information of your account ShoemaniaQ are used as part of your business relationship with ShoemaniaQ. This information is never shared with third parties or sold.(ShoemaniaQ / Bukhari) is registered in the commercial register of Toulouse under number 514 846 021 0001 2.Accordance with the law of 6 January 1978 relating to computers, files and freedoms. And, according to this law, you have a right to access and correct personal data.Regarding your banking information (credit card number) are never in our possession since the banking transactions are handled directly by our bank. What are cookies? How to remove? To improve the service we offer you and prevent you from having to log into our site each time you visit, we employ the use of cookies. A cookie is a file stored on the hard drive of your computer to recognize you without time limit. You at any time can delete cookies by disabling their use in your browser. How do I unsubscribe from the newsletter? You can unsubscribe from the newsletter ShoemaniaQ a simple click on the link provided at the bottom of the page in the last newsletter you received link. You can also send an email to newsletter@ShoemaniaQ.com writing in the subject line the word "UNSUBSCRIBE". I do not remember my username / password Your username is easy to find: it is your e-mail address.If you forgot your password, go to the "My Account" page and click "Forgot Password". You must provide the email address associated with this account. A new password will be sent in a few minutes. You can customize your new password by logging into your account. How do I edit or delete my account ShoemaniaQ? Your personal information may be changed to or deleted from our databases on request any time. FIA-NET ShoemaniaQ partnered with FIA-NET to ensure the reliability of its payments. The job of FIA-NET is to ensure a climate of trust between buyers and sellers on the web. FIA-NET thus provides its services to users as well as online retail sites. There is indeed no exchange without mutual trust between the two parties to a transaction, and without confidence in the payment method they use.